Shipping and Returns
SHIPPING
Once you have placed an order you will receive a confirmation email detailing your order, please review and ensure accuracy of same. A notification email along with tracking details will be sent to you once your order has been shipped. All orders are subject to acceptance and product availability. Prices and availability of goods are subject to change without notice. The chosen delivery charge is added to your order value.
Stock permitting, all orders are usually shipped within 24 - 48 hours.
Special offers cannot be used in conjunction with any other promotion, unless stated otherwise. If a promotion is only valid for orders over a certain amount, that amount does not include delivery.
Shipping Charges:
- Domestic US standard 3 - 5 business days - $5 for orders under $50.
- Domestic US standard 3 - 5 business days - FREE for orders over $50.
- Domestic US 2 Business Day $15
- Domestic Next Day $40
- Canada & Mexico Standard International shipping 5 - 7 business days $15
- Canada & Mexico FREE Standard international shipping when you spend $100 or more.
- Rest of the World Standard International shipping 5 - 7 business days $25
- Rest of the World FREE Standard international shipping when you spend $200.00 or more.
The delivery period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order. If your delivery address is outside of the US, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note that customs policies vary widely from country to country.
TRACK MY ORDER
Once you have placed an order you will receive a confirmation email detailing your order, please review and ensure accuracy of same.
A notification email along with tracking details will be sent to you once your order has been shipped.
If you have an account with Alivia Simone you may track the status of your order online by signing into your Account and selecting the order status page.
RETURNS AND EXCHANGES
Our return/exchange policy is 30 days from purchase on all merchandise. Your item must be in the original packaging, unused with item tags attached, and in the same condition that you received it. Incomplete, damaged, worn, soiled or altered returns will not be accepted and therefore will be sent back to the customer.
Contact customerservice@aliviasimone.com for return label instructions.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please allow as much as 7 days for refunds to be processed.